Protocols in response to COVID-19 to keep you, the community & our team safe.
We will not be able to see you or your pet if you have any symptoms of COVID-19, or if you are self isolating for any reason.
By attending your appointment you acknowledge that you are fit and well.
When you arrive at Animal Eye Care
1. Please call us to let us know that have arrived 9563 6488. We will let you know when it is safe to come into the waiting room.
2. We are allowing only ONE client per patient.
3. Please use the hand sanitizer provided when you come into and on leaving the clinic.
4. You must observe social distancing at all times. We will have areas highlighted in the waiting room.
5. We will get a history for new clients and an update for existing clients in the waiting room.
6. One of our nurses will take your pet into the consult room for the eye examination. Only in special circumstances can we allow you to handle your pet for the eye examination.
7. At the end of the eye examination please come into the consult room to have the summary and client education and any discussion with our Veterinary Ophthalmologist.
8. You will be able to pay by EFTPOS or over the phone, or via Pay ID 0491 652 864.
9. As you leave please use the hand sanitizer provided.
If you do not feel comfortable coming into the clinic please let us know and one of our nurses can come to the car park and we can take your pet into the clinic. One of our ophthalmologists can call you and get a history and then call you back with the clinical findings. We can then print out summary of the consultation and client information sheets.
Robin was the first Australian trained veterinary eye specialist and has since trained four veterinarians to specialist standard and provided training to thousands of veterinarians and students from Melbourne and around the world. Robin's vision remains the same today - to provide a compassionate and caring service for all pets and their owners.
Recently Dr Heather Kaese has joined Animal Eye Care from the United States where she worked as part of the world largest veterinary eye clinic group – Eye Care for Animals. Heather is a unique and talented veterinarian with specialist qualifications in both veterinary ophthalmology and internal medicine. She is also on the American College of Veterinary Ophthalmology examination committee and is well placed for training our residents and the next generation of Australian veterinary ophthalmologists.
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